I've just read this great article By Denise D. Knight and Noralyn Masselink, State University of New York College at Cortland in the eLearn Magazine.
Wonderful examples of students' inappropriate email to their professors, from simply ungrammatical to petulant to downright abusive. I'm sure all readers will recognise similar emails they have received over the years.
The article ends with a set of guidelines. Very useful to outline with students at the beginning of semester.
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